Client Snapshot: Global ingredient solutions provider | ~12,000 employees | $7.4B revenue | NYSE: INGR

The Challenge

Ingredion was in the middle of a multi-year HR transformation – modernizing systems, streamlining service delivery, and building the operational infrastructure to support a global workforce. The challenge wasn’t just technical. It was organizational: leadership transitions, platform ownership gaps, and a need to keep the lights on while the transformation continued around it.

Our Role

Stiletto partnered with Ingredion’s HR and Digital Technology teams to provide stability during a critical transition period:

Interim Platform Ownership (ServiceNow HR Service Delivery): Stepped in as interim owner of the HR Service Delivery platform – managing day-to-day operations, clearing the backlog, and ensuring service continuity while permanent leadership was established. This wasn’t caretaking; it was active management during a high-stakes handover.

Platform Testing: Served as Testing Lead across HR and operational platforms, building test strategies that balanced thoroughness with timeline realities. The goal wasn’t just finding bugs – it was ensuring the people using these systems could trust them.

The Outcome

HR service delivery remained uninterrupted through leadership changes, platforms launched with confidence, and internal teams inherited clean, well-documented systems they could maintain going forward.